Terms of service

Last updated: July 31, 2026

OVERVIEW

Welcome to Aljaira! The terms "we," "us," and "our" refer to Aljaira. Aljaira operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Aljaira is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Related policies you should also read include our Return & Refund Policy, Exchange & Replacement Policy, Shipping Policy, and Privacy Policy.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen due to your device and its settings. We do not warrant that the appearance or quality of any products will meet your expectations or match how they appear in our store.

Because our products are custom-made to order, please review all details — including size, color, design, and any personalized text or images — before completing your purchase. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Aljaira reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Aljaira confirms acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation or change requests after an order is accepted; the specific timeframes are set out in our Return & Refund Policy. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time the order was made.

Your purchases are subject to return, refund, or exchange solely in accordance with our Return & Refund Policy, and Exchange & Replacement Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges. Promotions may be governed by separate terms; if there is a conflict, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases, and to promptly update it so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method; (iii) charges will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including shipping, handling, and applicable taxes.

Section 5 – Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Shipping timeframes, rates, and regions are described in our Shipping Policy. Once we transfer products to the carrier, title and risk of loss pass to you, subject to your rights under our Refund Policy and applicable consumer-protection law.

Section 6 – Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Aljaira, its affiliates, or licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent. Aljaira's names, logos, and slogans are trademarks of Aljaira or its licensors and may not be used without prior written permission. Shopify's marks are trademarks of Shopify. All other marks are the property of their respective owners. All rights not expressly granted are reserved.

Section 7 – Optional Tools

You may be provided with access to third-party tools that we neither monitor nor control. We provide access to such tools "as is" and "as available," without warranties of any kind and without endorsement, and we have no liability arising from your use of them. Any use of optional tools is entirely at your own risk, and you should review the relevant third-party provider's terms. New features or tools added in the future are also subject to these Terms.

Section 8 – Third-Party Links

The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm related to your access of third-party websites or your purchase or use of third-party products or services. Please review the third party's policies before engaging in any transaction, and direct any complaints about third-party products to that third party.

Section 9 – Relationship with Shopify

Aljaira is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Aljaira. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Aljaira, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Aljaira.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide the Services to you. By using the Services, you acknowledge that you have read these privacy policies.

Section 11 – Feedback

If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. You represent that you own or have all necessary rights to your Feedback, that you have disclosed any compensation received in connection with it, and that it complies with these Terms. We have no obligation to keep Feedback confidential, to pay compensation, or to respond, and we may (but need not) monitor, edit, or remove Feedback we determine to be objectionable or unlawful. You are solely responsible for your Feedback and its accuracy.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). If your order is cancelled after payment, we will refund the amount you paid.

Section 13 – Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any laws or regulations; (c) to infringe our or others' intellectual property rights; (d) to harass, abuse, defame, intimidate, or harm any person; (e) to transmit false or misleading information; (f) to send spam or similar solicitations; (g) to impersonate any person or entity; or (h) to interfere with or circumvent the security features of the Services. You also agree not to upload viruses or malicious code, reproduce or resell any portion of the Services, collect others' personal information, or spam, phish, spider, crawl, or scrape. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated these Terms.

Section 14 – Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver & Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

Section 15 – Disclaimer of Warranties

The information presented through the Services is provided for general information purposes only, and any reliance you place on it is at your own risk. Except as expressly stated by Aljaira, the Services and all products offered through the Services are provided "as is" and "as available," without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the disclaimer of implied warranties, so the above may not apply to you.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, in no case shall Aljaira, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, or replacement costs — arising from your use of the Services or any products procured using the Services, even if advised of their possibility.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits any rights you have under mandatory consumer-protection laws that cannot legally be excluded, including any statutory rights relating to defective or misdescribed goods.

Section 17 – Indemnification

You agree to indemnify, defend, and hold harmless Aljaira, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.

Section 19 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies or operating rules we post constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.

Section 20 – Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations without our prior written consent, and any such attempt is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 21 – Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware and the federal laws of the United States of America, where Aljaira is headquartered, and you and Aljaira consent to venue and personal jurisdiction in the state and federal courts located there. This choice of law does not deprive you of the protection of any mandatory consumer-protection rules of the country in which you reside.

Section 22 – Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 23 – Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. We will notify you of material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services after we post any changes constitutes acceptance of those changes.

Section 24 – Contact Information

Questions about these Terms of Service should be sent to us using the details below: