Help Center

Welcome to the Aljaira Help Center. Whatever you need, you'll find it here — quick answers, our policies, and how to reach us. Because every item is custom made to order, we've grouped the essentials below.

Popular Questions

Most questions about ordering, sizing, shipping, returns, refunds, and payment are answered on our FAQs page. A few quick facts:

• Cancel or change your order: within 24 hours (address changes within 48 hours) of placing it.
• Delivery: production 5–10 business days, then 3–4 weeks (non-expedited) to 7–12 working days (expedited).
• Problem with your order: contact us within 30 days of delivery with photos — most issues are resolved without a return.
• Refunds: processed within 3–5 business days once approved.

Our Policies

• Shipping & Delivery Policy — rates, delivery times, PO Box/APO, customs and duties.
• Return & Refund Policy — eligibility, timeframes, refund timelines, cancellations.
• Exchange & Replacement Policy — replacements, wrong-size and personalization handling.
• FAQs — quick answers to common questions.
• Terms of Service — the terms that govern your use of our store.

Contact Us

Can't find what you need? Our support team is happy to help. Email support@aljaira.com with your order number and a clear description of your question, and we'll get back to you.